A Malaysian customer praised Suhaizwan, an employee at McDonald’s Danau Kota, after he offered an unexpected solution when she accidentally placed her order at the wrong branch.

According to the customer’s post on Threads, she realised the mistake after ordering through the McDonald’s app and asked whether anything could be done.

Instead of simply telling her that the order could not be changed, Suhaizwan offered to personally travel to the other McDonald’s branch, collect her meal and bring it back for her.

The customer later shared the encounter to recognise Suhaizwan for his willingness to help, with the post receiving thousands of likes from social media users.

What could have ended with a misplaced order instead became an example of an employee choosing to go beyond what was expected to help a customer. ❤️

🔗 Source: Threads | khayeelim

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